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Box Office

Normal Box office hours are Monday – Thursday, 10am – 7pm, and Friday – Saturday, 10am – 5:30pm.

The box office is no longer a Ticketmaster outlet. Our box office only sells tickets for EagleBank Arena events.

Parking is usually included in the ticket price for events.

On event days, the box office will remain open until approximately one half hour after the scheduled start time. When there is a Sunday evening event at EagleBank Arena, the box office will typically open at noon.

Children 2 years and older are required to have a ticket for all events and basketball games. Sesame Street Live requires all children 1 year and older to have a ticket. For additional family shows, please check with the box office on the age requirement.

Tickets can be purchased through the box office, online through, or through Ticketmaster Phone Charge at 800-745-3000.  Phone Charge is open daily from 10am to 9pm. is the only website authorized to sell tickets to EagleBank Arena events.Tickets purchased from any other website other than (StubHub, Craigslist, etc.) are “buyer beware”. EagleBank Arena cannot guarantee the validity of any tickets purchased from websites or persons other than Ticketmaster. Only valid tickets will successfully scan and allow ticket holders to enter EagleBank Arena. The arena is not responsible for invalid tickets purchased from non-authorized websites or individuals. Patrons holding invalid tickets will not be admitted into events.

Exchanges/Refunds are not available for tickets purchased at the box office.  All sales are final.  Refunds are only available should a show be cancelled.  Should a cancellation occur, tickets purchased at the box office must be brought back to the box office in order for us to process a refund.

There are several different delivery options for tickets including Print at Home, U.S. Mail, Mobile Ticketing, Will Call, and UPS. For more information on each of these delivery methods,  please click here.

Additional Phone Numbers:

Accessible Seating (703) 993-3035

Group Sales (202) 661-5061

Mason Season Tickets (703) 993-3270

EagleBank Arena (703) 993-3000