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Frequently Asked Questions


Do I have to pay for parking at EagleBank Arena Events?
No, parking is included in the admission price for all events. If an event does not require a ticket for admission to the facility, parking is free.

At what age is a child required to have a ticket to attend an event?
Children two years and older require a ticket to concerts and basketball games, even if the child is able to sit on the lap of a parent or guardian. We strongly recommend having a seat for a child old enough to occupy a seat to ensure that patrons sitting next to you and in front of you are able to enjoy the event without disruption. Some touring shows have different admission policies on the age a child needs a ticket. For example, Sesame Street Live requires a child who has reached their first birthday to have a ticket. Please call (703) 993-3000 and check with us about the admission policy for a particular family show.

What hotels are located nearby?
There are several hotels located nearby. Please click here for more information. 

Where is the box office located?
The box office is located at the West entrance of the building.

What different kinds of payments are accepted at the EagleBank Arena box office when purchasing tickets?
We accept cash, VISA, MasterCard, Discover and American Express for tickets to EagleBank Arena events. The box office no longer does outlet sales. For some large events, we will take cash only on the first day of sale. Checks are NOT accepted at the box office.

Can I return my tickets after initial purchase?
Ticketmaster offers a 3-day return policy. Tickets purchased via phone or internet can be returned up to 72-hours later, all the way up until one week out from the show. For more details  please click here.

How can I purchase tickets to events?
Tickets can be purchased through  any Ticketmaster outlet including the EagleBank Arena box office, online at  www.ticketmaster.com or by calling Phonecharge at 1-800-745-3000. Ticketmaster.com is the only website authorized to sell tickets to EagleBank Arena events.Tickets purchased from any other website other than Ticketmaster.com (StubHub, Craigslist, etc.) are “buyer beware”. EagleBank Arena cannot guarantee the validity of any tickets purchased from websites or persons other than Ticketmaster. Only valid tickets will successfully scan and allow ticket holders to enter EagleBank Arena. The arena is not responsible for invalid tickets purchased from non-authorized websites or individuals. Patrons holding invalid tickets will not be admitted into events.

What does it mean when I purchase a ticket online or via Phonecharge and it says “Credit Card Entry”? When tickets are purchased either online or via phone, and Ticketmaster describes the tickets as “Credit Card Entry,” it means the tickets purchased are paperless tickets. The credit card used to purchase the tickets will be needed to enter the building. A seat locator slip will be printed after the credit card is scanned and will serve as a ticket stub. A photo ID will also need to be presented along with the credit card on the day of the show. For more details and information on the “Credit Card Entry” or paperless ticketing,  please click here

What does it mean when I purchase a ticket online and it says “Print at Home”? When tickets are purchased online, the customer is offered the option to “Print at Home”. This option allows the customer to print out tickets at the time of purchase on a printer connected to the computer used for purchase. Ticketmaster previously described this option as Ticket Fast. For more details and information about printing at home,  please click here.

Can I take the Metro rail system to get to EagleBank Arena?
The closest Metro station to EagleBank Arena is the Vienna station, the last stop on the Orange line in Virginia. Metro bus and the Fairfax CUE bus system both stop at the George Mason University campus. However, we encourage you to check with Metro and CUE bus for their schedules as many events end past the time these transportation systems run buses.

What items are prohibited from being brought into the arena for an event?
For the safety of our patrons and performers, everyone must pass through a security checkpoint before entering the arena. You may be subject to a physical search prior to entry, as there are a variety of items which are not allowed inside the arena. Prohibited items include, but are not limited to: backpacks, luggage, bags larger than a women’s purse, still cameras, video cameras, laser pointers, food and drink, and hard containers of any kind. If you have any questions about bringing an item into the building, please call in advance. We do not have a coat check area to hold items during the show. All prohibited items must be returned to your vehicle or left outside. EagleBank Arena cannot be held responsible for items left outside the arena.

How do I find out about events being held at EagleBank Arena?
In addition to checking the website regularly, EagleBank Arena events are advertised in the local media, which includes newspapers, TV stations and radio stations. Events are also posted on our Facebook page ( EagleBankArena), Twitter page ( @eaglebankarena) and our mobile app.

If I am driving my child and her friends to a concert, but do not wish to attend the concert myself, is there a place where I can wait for him/her?
Yes, EagleBank Arena has a “Quiet Room” where parents can wait and relax while their children and friends are enjoying an event. The “Quiet Room” is located by the administrative offices down below the East entry. Please call (703) 993-3000 to determine if the Quiet Room will be available for a particular event.

How long do concerts normally last?
Most concerts last about 2 ½-3 hours in length, not including any intermissions or set changes, and usually let out by 11 p.m. at the latest.

How long do family shows like the circus and Disney on Ice last?
Most family shows last about 1 ½-2 hours and normally have an intermission.

When do doors open for an event at EagleBank Arena?
Doors open an hour before show time or game time. On occasion doors may open earlier for events that have a general admission floor.

How do I get backstage passes for a concert?
Unfortunately, backstage passes are not something for which you can make a request, and they are not available for sale. Backstage passes are issued by the representatives of the performers just like any invitations to any private function.

For Mason basketball games, where is the Pass Gate or Press Entrance located?
The pass gate or press entrance for the media is located at the West entrance, to the left of the box office when you are facing the building.

What is your cancellation policy for inclement weather?
Performances will go on as scheduled unless extreme weather conditions prohibit the show from taking place. Information concerning inclement weather will be posted on the website and our social media pages ( Facebook / ( Twitter). If a show is cancelled, refunds may be obtained through the point of purchase.  Tickets purchased through an outlet or at the box office must be returned to those locations in order to receive a refund.  A credit will automatically be issued to the cardholder for tickets purchased online or via phone through Ticketmaster.

What are your standard policies for general admission concerts?

Opening the arena:
For general admission concerts we normally open the doors one and a half hours (90 minutes) prior to the start of the show. Patrons with general admission tickets should assemble and enter at the North entrance. Entry of patrons is controlled and there is no running to seats or crowding at the doors.

Seating:
There are no chairs on the floor for general admission events; the floor is standing room only. For a concert where the floor is general admission, the permanent seats in the arena are usually RESERVED seats. On each general admission ticket there are numbers printed for “seat” and “row,” but these numbers are for ticketing inventory purposes only, and do not correspond to a location inside the building.

If you have any other questions that are not listed on this FAQ page, please  email Barry Geisler.